One of the means of alternative dispute resolution regarding a collective bargaining agreement dispute is mediation. What is meant by mediation?

Correct Answer: Option B — Negotiated settlement between company and union representatives facilitated by an impartial person.

Mediation involves an impartial third party who facilitates communication between the company and the union. Unlike arbitration, the mediator does not impose a decision but helps both sides reach a mutually acceptable, negotiated settlement, which is often a preferred method for resolving labor disputes without resorting to litigation.