MFA Exit Exam • Set 5 Question 20 of 30
When communicating with patients:
✓
Direct Answer
Option A: Stay at eye level & maintain eye contact.
Effective communication requires building rapport; staying at eye level shows respect and reduces anxiety. Maintaining eye contact signals attentiveness and ensures the patient feels heard during a medical emergency.
All Options
A
Stay at eye level & maintain eye contact.
(Correct Answer)
B
Stay as close to the patient as possible.
C
Use medical terminology to enhance credibility.
D
Hide facts if the situation is serious.
Detailed Explanation & Context
Effective communication requires building rapport; staying at eye level shows respect and reduces anxiety. Maintaining eye contact signals attentiveness and ensures the patient feels heard during a medical emergency.
Relevant Framework: STCW 2010 Manila Amendments • DG Shipping E-Learning & Exit Exam Standards • Medical First Aid (MFA).
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