PSSR Exit Exam • Set 1 Question 7 of 30

Empathetic listening helps you to:

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Direct Answer

Option A: Improve mutual understanding and trust

Empathetic listening involves active engagement with the speaker, which fosters trust and improves mutual understanding between crew members, enhancing effective teamwork.

All Options

Improve mutual understanding and trust (Correct Answer)

Improve mutual understanding

Improve mutual understanding and feeling

Improve trust and friendship

Detailed Explanation & Context

Empathetic listening involves active engagement with the speaker, which fosters trust and improves mutual understanding between crew members, enhancing effective teamwork.

Relevant Framework: STCW 2010 Manila Amendments • DG Shipping E-Learning & Exit Exam Standards • Personal Safety & Social Responsibilities (PSSR).

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More Questions in PSSR Set 1

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Q1 How can information regarding a sick person or injured person be disseminated to the CIRM? Q2 Loose gear should be lashed in front of the freezing ports so it will not roll about the decks. Q3 If you saw wisps of smoke coming out under the engine room door, you immediately: Q4 Life jacket should be marked with the: Q5 What is the life-saving signal at day for "you are seen-assistance will be given as soon as possible"? Q6 The receiver misunderstands the sender's message and: Q7 Empathetic listening helps you to: Q8 The problem of misunderstanding can be eliminated by providing ____ to the clients while explaining the process. Q9 Name two officers who liaise with each other to try out the steering gear: Q10 Speech rate is usually much ____ than the rate at which we think.